Delivering to: LahoreFree delivery on orders over Rs. 2,000 • Same-day dispatch available
Clinix — The Medicine Superstore
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Terms & Conditions

Last updated: April 2026

1. Acceptance of Terms

By accessing and using the Clinix e-commerce platform ("the Platform"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Products & Availability

Product availability is location-specific and depends on stock levels at your designated edge warehouse (Lahore, Islamabad, or Multan). Prices are listed in Pakistani Rupees (Rs.) and may change without prior notice. Product images are representative and actual products may vary slightly.

3. Orders & Payment

  • All orders are subject to acceptance and product availability at your edge location.
  • We accept online payment only via Safepay (Credit/Debit Cards, JazzCash, EasyPaisa).
  • Your order is confirmed once your payment is successfully processed. No cash on delivery is available.
  • Order prices are locked at checkout — any subsequent price changes will not affect your order.
  • You will receive a delivery time estimate in your order confirmation email based on our dispatch schedule.

4. Delivery

Delivery is available within the city limits of Lahore, Islamabad, and Multan. Orders are dispatched in scheduled batches throughout the day. Your estimated delivery window will be communicated at the time of order confirmation. A delivery fee may apply based on your distance from our store; this will be displayed at checkout before payment.

5. All Sales Are Final — No Refunds, No Returns

  • All sales are final. Once an order is placed and paid for, it cannot be returned, exchanged, or refunded.
  • No returns are accepted after delivery for any reason.
  • By placing an order, you acknowledge and agree that you will not be entitled to any refund, credit, or exchange.
  • Please review your order carefully before completing payment.

This policy is clearly displayed at checkout and must be acknowledged before payment.

6. Order Cancellation

  • Orders cannot be cancelled once payment has been processed.
  • If an order has not yet been dispatched, you may contact our support team for assistance, but cancellation is not guaranteed.

7. Delivery Confirmation

Upon delivery, you are required to confirm receipt of your order through your account dashboard. Your rider will wait for your confirmation before departing. Our riders carry photo proof of delivery for record-keeping purposes.

8. Account & Authentication

Access to order placement requires authentication via a one-time password (OTP) sent to your registered email. You are responsible for maintaining the security of your email account.

9. Limitation of Liability

Clinix shall not be liable for any indirect, incidental, or consequential damages arising from the use of our platform. Our total liability is limited to the purchase price of the affected order.

10. Contact

For questions about these terms, contact: cio@clinix.com.pk